{"id":591,"date":"2023-05-11T11:49:05","date_gmt":"2023-05-11T14:49:05","guid":{"rendered":"https:\/\/www.osecac.org.ar\/Novedades\/?p=591"},"modified":"2023-05-11T12:25:56","modified_gmt":"2023-05-11T15:25:56","slug":"preguntas-recurrentes","status":"publish","type":"post","link":"https:\/\/www.osecac.org.ar\/Novedades\/preguntas-recurrentes\/","title":{"rendered":"PREGUNTAS RECURRENTES"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb|0px||0px|false|false\u00bb custom_padding=\u00bb8px|0px||0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_row _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb custom_margin=\u00bb0px|0px|0px|0px|false|false\u00bb custom_padding=\u00bb0px|0px|0px|0px|false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px|||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Desde OSECAC seguimos trabajando para que tu experiencia como beneficiario\/a sea m\u00e1s \u00e1gil y c\u00f3moda, por eso, implementamos <\/span><b>Mi Portal<\/b><span style=\"font-weight: 400;\"> web y la <\/span><b>App OSECAC<\/b><span style=\"font-weight: 400;\"> para que desde tu casa, trabajo o donde est\u00e9s, puedas gestionar todo lo relacionado con la Obra Social. Sacar y visualizar tus turnos, pagar bonos o solicitar medicamentos.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">En caso de que tengas <\/span><b>dudas o inconvenientes<\/b><span style=\"font-weight: 400;\"> con las siguientes tem\u00e1ticas, pod\u00e9s comunicarte con <\/span><span style=\"color: #0000ff;\"><a href=\"mailto:soportemobile@osecac.org.ar\" target=\"_blank\" rel=\"noopener\" style=\"color: #0000ff;\"><b>soportemobile@osecac.org.ar<\/b><\/a><\/span><span style=\"font-weight: 400;\"> donde podr\u00e1n asesorarte: <\/span><\/p>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00bb#0D5AAA\u00bb open_toggle_background_color=\u00bbrgba(13,90,170,0.06)\u00bb closed_toggle_text_color=\u00bb#FFFFFF\u00bb closed_toggle_background_color=\u00bb#0D5AAA\u00bb icon_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb toggle_font=\u00bb|700|||||||\u00bb toggle_font_size=\u00bb18px\u00bb closed_toggle_font=\u00bb|300|||||||\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_accordion_item title=\u00bbVacio\u00bb open=\u00bbon\u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb custom_css_main_element=\u00bbdisplay:none\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbError en Datos de origen  \u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Problemas con la validaci\u00f3n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Error al generar la clave.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Problemas de validaci\u00f3n en el padr\u00f3n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desbloqueos de cuenta<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Asignar autorizados<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Datos err\u00f3neos en credenciales<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbBonos\u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Error en el proceso de pago por MP<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No se encuentra el bono disponible<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Habilitaci\u00f3n de pago de bono<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbTurnos\u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reserva de turnos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Asignaci\u00f3n de bono a turno disponible<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">QR de ingreso en detalle de turno<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbOrdenes de Provisi\u00f3n, Insulinas y Discapacidad\u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consultas por problemas de pago de coseguro (medicamentos)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vigencia de las OP (pendientes de coseguro y pendiente de retiro)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3mo realizar la solicitud de renovaci\u00f3n (Insulinas)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u00e1mites de discapacidad (no se registra el grupo familiar)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cargar de formularios de discapacidad (tienen un formato y restricci\u00f3n de caracteres)<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=\u00bbInformes \/ Im\u00e1genes \u00bb _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb open=\u00bboff\u00bb]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visualizaci\u00f3n de informes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No se encuentra el informe o da error<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informes que no est\u00e1n en el portal<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00bb4.20.4&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb67px|||||\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Tambi\u00e9n te dejamos nuestros instructivos:<\/span><b><br \/><\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u2714\ufe0f<\/span><span style=\"color: #0000ff;\"><a href=\"https:\/\/www.osecac.org.ar\/Novedades\/crea-tu-usuario\/\" style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">\u00a1Cre\u00e1 tu usuario OSECAC y utiliz\u00e1 todos sus beneficios!<\/span><\/a><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">\u2714\ufe0f<\/span><a href=\"https:\/\/www.osecac.org.ar\/Novedades\/presentamos-la-nueva-credencial-virtual\/\" style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">PRESENTAMOS LA NUEVA CREDENCIAL VIRTUAL | OSECAC<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><b>\u2714\ufe0f<\/b><a href=\"https:\/\/www.osecac.org.ar\/Novedades\/nuevo-sistema-de-copago-de-medicamentos\/\" style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">\u00a1Nuevo sistema de copago de medicamentos! | OSECAC<\/span><\/a><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbrgba(19,169,244,0.18)\u00bb custom_margin=\u00bb41px|auto||auto|false|false\u00bb border_radii=\u00bbon|12px|12px|12px|12px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb global_module=\u00bb616&#8243; theme_builder_area=\u00bbpost_content\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.19.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][et_pb_text _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#0D5AAA\u00bb background_enable_color=\u00bboff\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||-1px|||\u00bb custom_padding=\u00bb10px|10px|10px|10px|true|true\u00bb border_radii=\u00bbon|10px|10px|10px|10px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb]<\/p>\n<h3 class=\"\"><strong>\u00bfTodav\u00eda no ten\u00e9s la app OSECAC?<\/strong><a href=\"https:\/\/www.osecac.org.ar\/Novedades\/app_osecac\" target=\"_blank\" class=\"\" rel=\"noopener\"><\/a><strong><\/strong><\/h3>\n<p>[\/et_pb_text][et_pb_button button_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wb3N0Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE1NyJ9fQ==@\u00bb button_text=\u00bbBajal\u00e1 a tu celular y enterate todos sus beneficios\u00bb button_alignment=\u00bbcenter\u00bb _builder_version=\u00bb4.19.2&#8243; _dynamic_attributes=\u00bbbutton_url\u00bb _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#0D5AAA\u00bb button_border_color=\u00bb#FFFFFF\u00bb button_border_radius=\u00bb48px\u00bb global_colors_info=\u00bb{}\u00bb theme_builder_area=\u00bbpost_content\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Desde OSECAC seguimos trabajando para que tu experiencia como beneficiario\/a sea m\u00e1s \u00e1gil y c\u00f3moda, por eso, implementamos Mi Portal web y la App OSECAC para que desde tu casa, trabajo o donde est\u00e9s, puedas gestionar todo lo relacionado con la Obra Social. Sacar y visualizar tus turnos, pagar bonos o solicitar medicamentos.\u00a0 En caso [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":592,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-591","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-app-osecac"],"_links":{"self":[{"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/posts\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/comments?post=591"}],"version-history":[{"count":0,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/posts\/591\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/media\/592"}],"wp:attachment":[{"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/media?parent=591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/categories?post=591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.osecac.org.ar\/Novedades\/wp-json\/wp\/v2\/tags?post=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}